Articles and Links
User-Centered Return on Investment for User-Centered Design. PowerPoint file. Audience: Primarily UCD professionals, but also anyone who cares about ROI for technology.
Introduction to User-Centered Design. PowerPoint file. Audience: Technology managers. By Joe Grant.
Customer-Centered Web Design. PowerPoint file. Audience: Non-technical decision-makers for web sites. By Joe Grant
Selling Usability. PowerPoint file. Audience: UCD professionals.
No Surprises Technology - An online book. By Joe Grant
stltoday.com Usability Study. Report from a usability study on a major web site in St. Louis, Missouri, U.S.A. Includes audio / video segment from the actual study. By Joe Grant
The Simple Story. Why projects must fight for the basic and simple story of customer success. By Joe Grant
A Usability Test Storyboard, showing how usability testing works. By Joe Grant
"Healing the Web." A Fortune journalist sees how usability testing uncovers .."site snafus that would probably shock most executives." By David LidskyThe Palm Beach Ballots: A Clear Case for Usability Testing. By Joe Grant
The Attraction of Complexity, a not-often-cited, yet major reason, why projects fail. By Joe Grant
Ten Undeniable Truths for Web Design, based on observations of many people using a variety of web sites. By Joe Grant
Industry Standard reports "IAM
Sues Razorfish for Poor Design." Site charged to be difficult
to navigate and "unusable."
Have a Web Site if People Can't Use It? Or perhaps the question
should be "Is anyone minding the store?" By
declares that "software that doesn't work well--and intuitively--will
no longer fly in today's customer-driven marketplace." See the
rest of their story in New
discusses how to design web sites that people can actually use in "Mazed
and Confused." Great article for anyone involved with web site
or software development.