Design and Testing Skills

• Asking the Right Questions 
  • Unbiased questions uncover why a design is not working for customers
• Customer field studies produce a wealth of customer data
  
  
• Recognizing Design Opportunities
  • Initial focus on current customer needs, then on the value your company can deliver
    
    
• Generating Design Ideas
  • Involved with the initial conception of many technology projects 
    
    
• Creating User Interfaces  
  • Worked on interface designs for hundreds of technology projects
    
    
• Knowing the Right Next Step  
  • Selecting the best design method for your situation
  • Recognizing when to persist with a design effort and when to move on

People Skills

• Objectivity and Impartiality
  
  
• Keeping Customers Comfortable
  
  
• Excellent Meeting Facilitation