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No Surprises Technology - Online Story
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Table
of Contents Chapter 1 - No Surprises Technology. An IT manager starts her job and discovers she needs to learn a new approach to building technology. Chapter 2 - The Reality Check. How to directly see any difficulties customers have with your technology. Chapter 3 - A Step Back. Old IT acquaintenances share some misgivings about No Surprises Technology. Chapter 4 - Trial and Error. A frantic session where designers learn what works and doesn't work with people using their design prototype. Chapter 5 - Wasteful Pretenses. A CIO discusses the worst falsehoods of technology projects. Chapter 6 - Building a Better Map. How to use index cards to build superior navigation for intranets and other technology. Chapter 7 - Just Watch Them Work. How to build a solid foundation for a technology project by first observing the current business practice. Chapter 8 - Step-by-Step. Watching and learning the real work of one employee. Chapter 9 - A Better Way to Work. Sharing with management a clear view of the overall current and future business practice. Chapter 10 - A View from the Top. A CEO shares her disdain for the 'ditchdigger mentality' of some technology managers. Chapter 11 - A Clear Destination. Why most organizations have yet to use No Surprises Technology, but will eventually. Please contact us with any comments about the story! |
To Business Executives
This story encourages you not to spend another dime on technology until you know it will produce results. Many technology projects can and do fail, in spite of countless hours spent interviewing and documenting what people say they want. You will see why this happens and how to prevent ineffective technology from being developed again. You are invited to demand that your IT departments deliver technology that works the way people do, and not the way the technology does.
If you are responsible for technology projects but are not a technologist yourself, you will want to read this story. No Surprises Technology offers a radically better way to design and build software, systems, and web sites.
To Technology Managers
This story is about a veteran Information Technology manager reporting to a new job at a company where a friend is the CIO. In her first few weeks, she must learn and apply something called No Surprises Technology.
No Surprises Technology doesn't tell you how to build technology, just how to make it useful. No Surprises Technology will change your perspective on what kind of user feedback must guide your project, and on how early and often you must gather this feedback.
To Usability
Professionals
CEOs do not know or care about usability tests. But CEOs do care about the kind of results that usability testing and other user-centered design methods provide.
To get the message
across more effectively, this story illustrates how user-centered design
works without providing many of the details about usability testing,
paper prototyping, card sorting, and contextual inquiry. Instead, No
Surprises Technology provides an easily read familiarization
of user-centered design for anyone in your organization.
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Grant
Consulting, Inc.
located in metro St. Louis, MO, USA |
1013
Bradington Court
Columbia, IL 62236 |
info@grantconsulting.com
(314) 581-0384 |
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Copyright
© 2003 by Grant Consulting, Inc. All Rights Reserved.
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