customer success by design
 
A Usability Test Storyboard
A storyboard illustrating how we study customers using web sites or other technologies


1 -The customer has arrived


2 -The facilitator briefs the customer
Also available --
Example of a usability report, and audio / video from an actual usability test.


3 - The team observes as the customer tries to do something on the web site


4 - The customer says goodbye


5 - The team shares its observations

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