A Usability Test Storyboard -- Briefing the Customer

The man at the left is the facilitator.
The man at the right is the customer who will test the web site.

The facilitator and the customer are in the room where the test will take place.
Video cameras and microphones will allow people in the next room to observe.
The facilitator helps the customer to become familiar with the room.
The facilitator tells the customer what to expect.
The facilitator tells the customer what to do during the test.