customer success by design
 

A Usability Test Storyboard -- Customer Says Goodbye

Thanks again, Mr. T. We hope you like the gift certificate.
Well, thank you. I enjoyed our visit.
4 - The customers says goodbye and receives a gift
Who

The facilitator and the customer.
The observers are seated in a separate room.

What

The facilitator and customer say goodbye.
Unless other arrangements have been made, the facilitator gives the customers a gift or honorarium.

When
The test has just finished.
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