For existing technology designs    

• Identify how a design is losing customers
• Identify how a design is losing productivity with company employees
• Identify how to improve the design to make it dramatically more effective

For new technology designs

• Determine technology strategy
• Understand current customer behavior
• Identify technology opportunities that customers or employees will use and keep using
• Create the initial design

Methods used

• Expert review - Analysis and report of your web site, software or other technology.
• Usability testing -- Direct observation of customers using your technology
• Rapid technology prototyping -- Quick technology design using constant customer feedback
• Contextual inquiry-- Direct observation of your customers at work or at home
• Workshops, coaching, mentoring -- Teaching you and your organization how to create usable and effective technology designs
• User and Business Advocacy - Advising you how to make sure your project will deliver results and not just technology
  

Guarantee

Services we provide are backed by a unconditional guarantee. If you are not satisfied with the quality of our work, you will get your money back for services provided by Grant Consulting, Inc.

New to our services? Please contact us for an hour of complimentary consultation for organizations.

Non-profit organization? Please contact us to explore possible pro bono projects.

who we are

what we do

success stories

the business value

how we make a difference

articles and links

Grant Consulting, Inc. located in metro St. Louis, MO, USA	1013 Bradington Court Columbia, IL 62236	info@grantconsulting.com (314) 581-0384

Copyright © 2003 by Grant Consulting, Inc. All Rights Reserved.

usability storyboard --illustrates how usability testing works

useit.com and uie.com -- a wealth of information on user-centered design methods

usableweb.com -- well-organized information for designing and testing web sites