Telephone Support

10-digit dialing requirement for local calls The FCC has mandated 10-digit dialing for all local calls. In April 2021 customers in the 618 area code could start dialing the area code + telephone number for all local calls. This change in dialing does not alter how calls in and out of the local area are…
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Business Support

General Support Before you dig, contact JULIE 811Directory assistance 411 IP Voice Administration Portal Login and Manage your IP Voice system here ITAC The Illinois Telecommunications Access Corporation (ITAC) assists people who are Hard of Hearing, Late Deafened, Deaf, Deaf-Blind or Speech Disabled to place and receive calls to standard telephone users via a keyboard…
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Support

Get the Best-in-Class Service, Reliability & Savings. Local Service and Support are here for you High-Speed Internet Internet PackagesWiFiSpeed TestWebmail Contact Us TV & Streaming HTC TV RemoteIPTV ManualAccessibilitySay “NO” to Surcharges Contact Us Phone RobocallsIP Voice Admin PortalReference GuideVoicemail User Guide Contact Us Bill & Account General SupportITACLifeline ProgrameBilling Contact Us General Support Before…
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HTC TV Now Can Help You Get the Most Out of March Basketball

Do you love NCAA basketball but can’t sit in front of your TV all through March? No problem! From Selection Sunday to the National Championship, HTC TV Now lets you watch any game, anywhere! We’ll tell you how to add this convenient feature to your Internet service so you never have to miss a shot…
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How do we use the Internet?

Most of us can barely remember life without Internet. Today, it’s pretty much a given that we can find out whatever we want whenever we want to, keep in touch with friends and family all over the world, and order everything we need. Sometimes we almost forget about all the ways Internet has changed the…
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Did You Know: HTC Offers Free E-Billing

If you prefer to track and pay your bills electronically, you’re in luck! HTC offers free e-billing, in which you can receive your HTC Internet, TV and phone bills via email and pay them online. Here are a few frequently asked questions we’ve received about e-billing.   How do I sign up for e-billing? On…
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