Residential Support

Our support staff is available 24 x 7 to answer all of your questions!

Office Hours

Mon-Fri 7 a.m. to 9 p.m.  |  Sat 8 a.m. to 4:30 p.m.

Please call (618) 939-6112 for any questions, concerns or issues regarding your Internet, TV or phone service.

What can we help you with?

Important Information about Robocalls

The HTC service area is currently experiencing increasing numbers of scam robocalls. These automated calls may appear to come from local phone numbers, but they are not local callers. These callers are illegally spoofing the originating number to appear as a local caller. These calls are an attempt to gather your personal information in order to run scams.

Learn how to avoid these calls

IP Voice Administration Portal

Manage your IP Voice system through the HTC IP Voice Administration Portal.


Phone Features Reference Guide

Questions about using your Custom Calling features? The Reference Guide contains helpful information.

Reference Guide

Quick-Start Booklet

Call (618) 939-6112 if you need any assistance.

HTC Voicemail User Guide

Questions about using your HTC Voicemail? The Voicemail User Guide contains helpful information.

Voicemail User Guide

Call (618) 939-6112 if you need any assistance.

Need help picking an Internet package?

Are you wondering what Internet speed package you need? What’s the real difference between 50Mbps, 100Mbps, or 200Mbps? With all the options, it can be a bit confusing. Here’s a quick video to help explain what those numbers mean.

HTC Managed Wifi

We’re proud to offer industry-leading HTC Managed Wifi.

HTC Managed Wifi includes the fastest and most reliable Wifi technology. HTC takes care of installation and remotely manages the equipment, so there’s no hassle involved. From day one, it just works.

If you haven’t already signed up, your Wifi devices may be running much slower than they should. You might even be losing Internet access occasionally, if your Wifi isn’t installed and managed professionally. Let us fix that for you!

Learn more

Is Internet the same as Wi-Fi?

Wi-Fi provides access to the Internet to your wireless devices, but it’s not the same as your Internet connection. Here’s a quick video to explain the difference:

Having Wi-Fi issues?

WiFi connections are increasingly common. In fact, most of your devices probably use a WiFi connection to get online. Even small issues with a WiFi setup can cause poor performance and a frustrating experience.

We’re here to help. Here are some tips to improve your Wi-Fi performance.

How Fast Is Your Internet?

Find out now with the HTC Speed Test!

Run a speed test

Questions about Net Neutrality?

Get answers in our FAQ.

Learn more

Need help using Webmail?

You can access your HTC email account anywhere on the Internet by visiting SurgeWeb at

Learn more about using SurgeWeb:

Learn more

How to use your HTC TV Remote

Watch this video to learn more about your HTC TV remote. We’ll cover various features and give you some tips to help you get the most out of your TV service.


Check out the IPTV manual for helpful information about your Television service.

IPTV Manual

Accessibility Features

Find more information about Accessibility Features included in your HTC Television service.

Help us tell Congress that you don’t want Broadcast Surcharges

Learn more about how Broadcast Surcharges increase your bill, and help us tell Washington that you don’t want to pay excessive fees.

Learn more


General Support

Before you dig, contact JULIE 811
Directory assistance 411


The Illinois Telecommunications Access Corporation (ITAC) assists people who are Hard of Hearing, Late Deafened, Deaf, Deaf-Blind or Speech Disabled to place and receive calls to standard telephone users via a keyboard or assistive device through a Free Equipment Program and the Illinois Relay service. Learn more about ITAC by calling 800-841-6167 or at

For the hearing impaired, call: (618) 939-5900 (TTY Only)

Financial Assistance Programs for Low Income Households

Help with Basic Phone or Internet Service: (618) 939-6112

Eligible low income households can receive financial help with the cost of phone installation and basic local phone or qualifying Internet service. Illinois Universal Telephone Service Assistance Program (UTSAP) offer a discount off the cost of installing a phone. The Federal Lifeline program provides a $9.25 monthly discount off the cost of basic local phone service or qualifying Internet service.

To qualify for assistance households must participate in one of the following governmental programs: Federal Housing Assistance Program, Food Stamps, Veterans Pension and Survivors Benefit, Medicaid, or Supplemental Security Income.

Contact Us