Q. I have no dial tone, what should I do?
A. Check to ensure there is no problem with your telephone equipment by taking the following steps:
- Make sure that all cords are plugged in correctly.
- If you are using a cordless phone, replace or charge the battery.
- If you have more than one phone, make sure that each phone’s receiver is on the hook.
- If none of them are off the hook, unplug every phone.
- Then plug each phone back into any wall jack one at a time.
- Check each phone for a dial tone as you go.
- The telephone set that causes the line to go dead is the one needing repair. Contact the retailer or manufacturer of the phone for assistance.
- Take a working phone to your telephone Network Interface Device (NID). This box is usually located on the outside wall of your home or business. It is located where our outside lines and your inside telephone wiring connect, or “interface”.
- Open the network interface device and locate the “telephone jack” inside. Remove the modular plug from the jack and insert the phone jack from your phone.
- If you have a dial tone when you plug the telephone in the NID, the problem is in your inside telephone wiring.
- If you still do not have dial tone when you plug your phone into the NID, the problem is in our outside telephone lines.
Q. Why do I hear static on my line?
A. If you are hearing static on your line, check to ensure there is no problem with your telephone equipment by taking the following steps:
- If using a cordless phone, replace or charge the battery.
- If you have more than one phone, unplug and then plug each phone back in one at a time. If the static returns when one phone is plugged in, then that phone or the internal wiring to that phone is causing the static. Contact the retailer or manufacturer of the phone for assistance.
- If static is happening on long distance and international calls, please contact your long distance provider.