Residential Support

Our support staff is available 24 x 7 to answer all of your questions!

Office hours: Mon-Fri 7 a.m. to 9 p.m. | Sat 8 a.m. to 4:30 p.m.

Please call (618) 939-6112 for any questions, concerns or issues regarding your Internet, TV or phone service.

Important Information about Robocalls

The HTC service area is currently experiencing increasing numbers of scam robocalls. These automated calls may appear to come from local phone numbers, but they are not local callers. These callers are illegally spoofing the originating number to appear as a local caller. These calls are an attempt to gather your personal information in order to run scams.

Please click here for information that can help you avoid these calls.

General Support

Before you dig, contact JULIE 811
Directory assistance 411


The Illinois Telecommunications Access Corporation (ITAC) assists people who are Hard of Hearing, Late Deafened, Deaf, Deaf-Blind or Speech Disabled to place and receive calls to standard telephone users via a keyboard or assistive device through a Free Equipment Program and the Illinois Relay service. Learn more about ITAC by calling 800-841-6167 or at

For the hearing impaired, call: (618) 939-5900 (TYY Only)

Financial Assistance Programs for Low Income Households

Help with Basic Phone or Internet Service: (618) 939-6112

Eligible low income households can receive financial help with the cost of phone installation and basic local phone or qualifying Internet service. Illinois Universal Telephone Service Assistance Program (UTSAP) offer a discount off the cost of installing a phone. The Federal Lifeline program provides a $9.25 monthly discount off the cost of basic local phone service or qualifying Internet service.

To qualify for assistance households must participate in one of the following governmental programs: Federal Housing Assistance Program, Food Stamps, Veterans Pension and Survivors Benefit, Medicaid, or Supplemental Security Income.

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