Control Junk Email

Spam is unwanted advertising or junk email that clutter your inbox.

SurgeWeb incorporates new features to help manage or eliminate this annoyance. SurgeWeb will filter out many spam messages before they arrive in your Inbox. It will quarantine some suspicious messages for you to review before they clutter your email.

The Spam Control features work without requiring your input, but you can also customize these features to make them work best for you.


Accessing Spam Control

First, click Options in the upper right. In the pop-up menu that appears, click Spam Control.

Email Spam Control

Navigating Spam Control Settings

The pop-up screen contains a number of sections for managing your spam control features. Each button at the top will take you to a different section. The sections that are commonly used are explained below.

Navigating Spam Control Settings

Obsolete Held Messages

The spam filtering method that you may have used in the previously is still accessible by clicking Obsolete.

To access your held messages, click Held Messages. The Held Messages screen works the same way that it did in the previous email system. These messages can be deleted by selecting the messages and clicking Delete at the bottom of the screen. If you find a message in your spam filter that you would like to receive, click the checkmark next to the message, and then click on Release at the bottom of the screen if you want to let that message through just this one time. Or select Allow if you want to add this address to your whitelist so email from that address is always allowed through.

Obsolete Held Message Settings

Obsolete Held Messages Settings

You can still adjust settings for the spam filtering method that you may be more familiar with by clicking Obsolete and then Spam Settings. By default, accounts will have the Spam Settings on this screen set to Hold +5, Reject +15, or Never vanish messages. Users that have adjusted these settings manually in the past will still keep those settings. Any user can adjust these settings here. You can keep your settings, but it may be preferable to switch to the new method of Spam Control. To switch from Obsolete to the new Spam Control system, you can use the Simple settings screen. For more details, see the Recommended Settings section below.

Obsolete Held Messages

Navigating Spam Control Settings

You can manage your spam control settings with only two steps. The Simple page contains both of these settings. They are the Spam Detection Level and the Action settings:

Navigating Spam Control Settings
Navigating Spam Control Settings
Advanced Spam Settings
Spam Whitelist