Internet Services

The novel coronavirus pandemic has affected every aspect of our lives. It’s forcing many of us to work from home, it’s causing many children to attend school remotely, and it has resulted in sports and recreational activities shutting down all together. Now more than ever, we must rely on a dependable Internet connection to conduct business, to learn, to be entertained and to stay in contact with our loved ones.  With so many users constantly glued to a screen, it’s surprising the whole Internet isn’t crashing. Is COVID breaking the Internet?


But the truth is that the Internet is very capable of handling all of the extra traffic. According to a recent study by, average Internet speeds in the entire state of Illinois were found to have increased by 46% since the beginning of COVID, from an average of 21.56 Mbps to 31.44 Mbps. Therefore, if you have experienced some delays, there may be something else going on and HTC is here to help!


If Internet speeds haven’t been affected by COVID, why is my broadband lagging?

With so many people in a single household online at once, it’s very likely you’ll notice screens freezing or a delay in upload and download speeds. This is because each device in your home takes up its own amount of data, particularly if it’s streaming movies or videogames, or if you’re conducting a video conference. The best thing you can do to improve your connection is to talk to our customer representatives about upgrading your Internet package. We will evaluate how many users are in your home and determine how much broadband data your household requires. You may benefit from a GigaSpire router that can improve the Wi-fi signal in every room.


We’re Happy to Help Monroe, Randolph and St. Clair County Residents Through These Hard Times

All of us at HTC are counting down the days until kids can be back in school, parents can return to the office, and all of us can start enjoying time with each other in person. Until then, we want to do all we can to make these days at home as easy as possible. Give us a call and we’ll be happy to discuss how we can improve your Internet experience or save you money by bundling your bills. By working together, we can all get through this.